1. Entering into the Agreement
a. You have agreed to let us provide you with the Services, on certain terms and conditions. This document records the additional terms and conditions of the supply of the Services to you.
b. The terms and conditions agreed during the above mentioned telephone conversation and the terms and conditions recorded in this document constitute the entire agreement regarding the provision of the Services to you.
c. We have defined some of the words which have particular meanings in clause 12 of the Agreement.
d. If there are any words or terms and conditions which you have difficulty understanding, please contact our customer service department at support@legaleye.co.za and we will contact and assist you.
e. We may from time to time amend these terms and conditions. Should we do so, we will notify you.
2. Duration and Termination
a. We will provide you with the Services from the conclusion of the Agreement, until such time as the Agreement is terminated by you (or us).
b. Either you or us may, for any reason, terminate the Agreement by giving each other 20 Business Days’ written notice. Any notice by you to terminate the Agreement must be sent to support@legaleye.co.za.
c. If you terminate the Agreement we will have the right to keep any money paid by you in advance, but subject to restrictions applied by law.
3. The Services
a. We will take all reasonable steps within our control to provide you with the Services.
b. The Services can only be accessed telephonically.
c. We cannot always guarantee that the Services will be fault-free. The Services can be affected by factors outside of our control; including, amongst other things, inclement weather, power outages, your and our internet connectivity, faults experienced by our respective internet service providers and the like.
d. The upgrading and maintenance of the Website may result in interruptions or unavailability of the Services from time to time. Where possible, we will advise you of this in advance.
e. Further exceptions, circumstances relating to the services where benefits or discounts may be limited or excluded are set out in the schedule of this agreement.
4. Payment for the Services
a. You shall pay all amounts due under this Agreement by way of a monthly debit order.
b. You have authorised us to collect payment for the Services by way of a monthly debit order on a date nominated by you. In the event that a monthly debit order fails, for any reason, we will debit your account on any other date for that month’s subscription. For this purpose, we are entitled to use lawful means to monitor your banking account in order to assess the most appropriate time to execute the monthly debit order.
c. You cannot cancel your monthly debit order without our prior written consent.
d. If the date of your debit order falls on a Sunday or public holiday, you agree that your debit order will go off on the last Business Day before the Sunday or public holiday.
5. Changes in price
a. We may change the price which you pay for the Services from time to time. In particular (but without limitation), we will increase the price by a reasonable margin on an annual basis. If you want to receive particular notice of such increase, you need to tell us so in writing. Should you not find an increase acceptable, you may cancel this Agreement on 20 Business Days’ notice.
6. Failure to pay for the Services
a. If you do not pay for the Services in full and on time, via the debit order, or any other payment method, you will be in breach of the Agreement and we may cease providing you with the Services, and can implement the provisions of clause 10.
7. Complaints
a. We have a complaints department which is used to resolve disputes when they first arise. If you have a complaint, please contact the customer service department at support@legaleye.co.za.
8. Information and disclosure
a. In entering into the Agreement with you and providing the Services to you, we will come into possession of information pertaining to you. Insofar as it is permissible in law, and save for your banking details, we will hold that information as our own and will be entitled to disclose it to such third parties as we deem appropriate.
b. You warrant and guarantee that all information supplied to us is true and correct.
c. Should your address, or any other information which you have given to us, change you must inform us of the change immediately in writing to support@legaleye.co.za.
9. Indemnity and waiver
a. The Services which we provide will in some cases constitute the introduction by us to you of Service Providers, who will provide services to you in their own capacity as your contractor (even though in terms of the Services, we might fund a particular element of the cost of the Service Provider). In these cases, the Service Provider will be your contractor (even though we might fund an element of the cost) and in terms of the Services, we will not be responsible for any disputes, damages, losses or claims arising from or related to such introductions.
b. You indemnify us, our employees and agents against any claim, loss or damage which you or anyone else may suffer arising directly or indirectly from the Agreement, the accessing of the Website and the provision of the Services.
c. To the extent permitted by law, we exclude and you waive all liability against us, our employees and agents, for any direct, indirect or consequential loss, costs, expenses or damage incurred by you or anyone else, whether in common law, in terms of statute or otherwise arising directly or indirectly from the Agreement, the accessing of the Website and the provision of the Services, save for instances of gross negligence on our part.
10. Breach
a. In the event that you breach the Agreement we have the right to:
i. enforce the Agreement; or
ii. terminate the Agreement.
11. General
a. Notwithstanding anything to the contrary, a written notice actually received by you will be adequate written notice.
b. You acknowledge that in entering into this Agreement, you have not relied on any promises, representations or other statements made by us or on our behalf.
c. If you are under the age of 18 years you warrant that you have the assistance of a parent or guardian in entering into the Agreement.
d. If any term or condition is found to be invalid or unenforceable, that term will be removed and the invalid or unenforceable term will not affect the validity of the remainder of this Agreement, which will remain effective.
e. If the Agreement arose through direct marketing you may terminate the Agreement, in writing, within 5 Business Days’ after the date on which the Agreement was concluded.
12. Definitions.
a. “the Agreement” means the terms and conditions agreed to by you and us during the course of a telephone conversation between you and us (or our direct marketing agents) and the terms and conditions recorded in this document;
b. “Business Days” means all days, excluding Saturdays, Sundays and public holidays. When calculating business days, one must exclude the first day on which the event occurs and include the last day;
c. “the Services” means the value added service which we call Legal Eye which gives you the discounts and benefits, to which we referred during our telephone conversation, and which are more fully described on our Website at www.legaleye.co.za
d. “Service Provider” means any third party who is a supplier of any benefit or discount to you under or in terms of the Services;
e. “we”, “us” and “our” mean Legal Eye, the proprietor of which is United Call Centre Solutions (Pty) Ltd, its affiliates, subsidiaries or its successors-in-title;
f. “Website” means www.legaleye.co.za.
g. “you” and/or “your” means you the customer who applies for and receives the Services.
IMPORTANT: The clauses printed in bold relate to issues which may pose some risk for you or which may limit our liability or which you may not ordinarily expect. Please pay special attention to these clauses. By entering into the Agreement you, in addition to accepting all the terms of the Agreement, also specifically signify that you understand the bold clauses and accept them.

 

THE SCHEDULE

Financial Wellness and Credit Report

 

Knowing your personal credit information is vital in today’s economy. Your credit information is gathered by credit bureaus on a regular basis from the various sources who have extended you credit. As a consumer it’s critical that you are aware of your credit status, and have an accurate picture of your credit history. We offer you FREE personal credit reports per year through our telephonic support service. Simply give us a call during office hours and we can assist you with the process to obtain your free credit report.

Telephonic assistance and process guidance are provided in terms of personal financial enquiries which includes sharing information regarding the client’s current credit status. The service is available during office hours 08:00 to 16:30.

Interpretation of the credit report brings about effective management of the client’s financial wellbeing and credit lifestyle.
Based on the circumstances, the client can be guided in terms of a debt consolidation process and referred to a professional, national network of such practitioners.

For assistance please contact 0861 102 020, where one of our professional agents will assist you.

General Conditions:

The territory is limited to the borders of South Africa including Swaziland and Lesotho. Within a calendar year, three credit reports are provided and additional requests are accommodated at an agreed, once-off cost.

 


 

Debt Counselling Service

 

The Debt Counselling service, includes assistance from qualified legal advisors who will assist with the legality surrounding a debt review and the process it entails. Should the member wish to apply for a debt review, the legal advisor will then refer a member to a registered debt counsellor or debt counselling company in their area where they reside for further facilitation.

Further facilitation by a registered debt counsellor or debt counselling company will be a direct agreement between both parties.

The elements of Debt Review are:

• Formal debt review process
• Contacting of creditors and advising that client is under formal debt review
• Register client under NCR
• Re-negotiate terms with the required creditors
• Get the new terms reached with the creditors approved in court
• Keep the client updated with all information on repayments whilst the client is undergoing debt rehabilitation

Any cost in relation to the facilitation of a debt review by a registered debt counsellor or debt counselling company, will be for the member’s own account.

For assistance with the Debt Counselling service, please contact 0861 102 020, where one of our professional agents will assist you.

 

Legal Assist

 

Professional, in-house, qualified legal advisors provide advice to the customer on any legal topic or matter ranging from debt and divorce to labour and domestic violence, 24/7.

The legal service also provides for standard legal documents such as a domestic worker employment contract, maintenance kit, offer to purchase, small claims court kit, Road Accident Fund, etc.

In addition, the legal advisors will also peruse and evaluate agreements. Matters which require assistance by a practicing attorney will be referred to an attorney on the national database and the member qualifies for a first 30 minute consultation, one letter of demand or a telephonic call to the party in question at no cost, at the discretion of the legal advisor.

In order to access this offer simply contact our professional agents on 0861 102 020 and they will assist you with any legal matter you have.

Terms & Conditions
Additional consultation in excess of the first 30 minutes is arranged between the member and the attorney and paid for by the member.

 

Tax Advice

 

The service provides assistance with personal tax enquiries, referral to an appropriate tax specialist, interpretation of personal tax options and telephonic assistance with the completion of personal tax returns.

• Assistance with personal tax enquires
• Quality telephonic advice relating to personal tax problems
• Referral to an appropriate tax specialist
• Interpretation of personal tax options
• Telephonic assistance and guidance with the completion of personal tax returns

Terms & Conditions

For any Tax Advice please call our call centre on 0861 102 020